EventGrid

Privacy Policy

Effective Date: February 26, 2026  |  Last Updated: February 26, 2026

Welcome to EventGrid, operated by The Event Grid, LLC ("EventGrid," "we," "us," or "our"). EventGrid is an online event discovery, ticketing, and management platform that connects event organizers with attendees across live concerts, festivals, workshops, conferences, and community meetups.

This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you use our website at theeventgrid.com, our iOS and Android mobile applications, and any related services (collectively, the "Platform").

By creating an account, purchasing tickets, listing an event, or otherwise using our Platform, you acknowledge that you have read and agree to this Privacy Policy. If you do not agree, please discontinue use of our Platform.

The Event Grid, LLC is the data controller responsible for your personal information. If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

 

Email: privacy@theeventgrid.com

Website: https://www.theeventgrid.com/contact

Mailing Address: The Event Grid, LLC, [Address], [City, State, ZIP]

We collect information in three primary ways: information you provide directly, information collected automatically, and information received from third parties.

3.1 Information You Provide Directly

Account Registration: When you sign up as an attendee or event organizer, we collect your name, email address, username, password, and profile photo (optional).

Event Organizer Information: Organizers who list events provide additional details including business or organization name, event descriptions, venue information, ticket pricing, payout and banking details (processed securely through our payment partners), and government-issued identification for identity verification where required.

Ticket Purchases: When purchasing tickets, we collect billing name, email address, and billing address. Payment card data is entered directly into Stripe's secure payment interface — we do not store, process, or have access to your card details on our servers.

Event Attendance Information: You may be asked to provide details required by organizers, such as dietary preferences, accessibility needs, or other event-specific information.

Communications: When you contact us for support, post in community forums, or communicate with organizers through our Platform, we retain records of those communications.

3.2 Information Collected Automatically

When you use our Platform, we automatically collect the following:

•       Device and Technical Data: IP address, browser type and version, operating system, device identifiers, and mobile carrier.

•       Usage Data: Pages visited, events browsed and searched, tickets viewed and purchased, time spent on pages, links clicked, and search queries.

•       Location Data: With your consent, we may collect precise geolocation data from your mobile device to surface nearby events. You may disable location permissions in your device settings at any time.

•       Transaction Data: Records of tickets purchased, events attended, and refunds or exchanges processed.

•       Cookies and Tracking Technologies: We use cookies, web beacons, pixel tags, and similar technologies to enhance your experience. See Section 9 (Cookies) for full details.

3.3 Information from Third Parties

We may receive information about you from:

•       Social Login Providers: If you register or log in via Facebook, Google, or Apple, we receive your name, email address, and profile picture from that provider.

•       Payment Processors: Our payment partners (e.g., Stripe) return transaction confirmation data and fraud signals.

•       Analytics Partners: We receive aggregated and anonymized behavioral data from analytics providers to improve our Platform.

•       Event Organizers: Organizers may import attendee information or upload guest lists to manage their events on our Platform.

We use the information we collect for the following purposes:

4.1 Providing and Operating the Platform

•       Create and manage your account and attendee or organizer profile.

•       Process ticket purchases, issue digital tickets (QR codes or e-tickets), and manage event check-in.

•       Enable organizers to create, publish, promote, and manage events.

•       Facilitate payouts to organizers for ticket sales.

•       Provide customer support and respond to inquiries.

4.2 Personalization and Discovery

•       Recommend events based on your location, browsing history, and past attendance.

•       Customize search results and homepage content to reflect your interests.

•       Remember your preferences such as language, currency, and notification settings.

4.3 Communications

•       Send transactional emails and push notifications, including booking confirmations, e-tickets, event reminders, and refund updates.

•       Send marketing communications about upcoming events, new features, or platform promotions (with your consent, and subject to opt-out at any time).

•       Facilitate messaging between attendees and organizers through our in-platform messaging system.

4.4 Safety, Security, and Fraud Prevention

•       Verify the identity of organizers and detect fraudulent or unauthorized activity.

•       Monitor for and prevent abuse, spam, illegal listings, or violations of our Terms & Conditions.

•       Protect the security of attendee payment information and Platform infrastructure.

4.5 Analytics and Platform Improvement

•       Analyze usage trends to improve our features, user interface, and overall Platform performance.

•       Conduct internal research and development, including testing new features.

•       Generate aggregated and anonymized reports about event attendance trends.

4.6 Legal and Compliance

•       Comply with applicable laws, regulations, and legal proceedings.

•       Enforce our Terms & Conditions and other policies.

•       Respond to lawful requests from government authorities or law enforcement.

We do not sell your personal information to third parties. We may share your information in the following circumstances:

5.1 With Event Organizers

When you purchase a ticket or register for an event, we share your name, email address, and ticket details with the event organizer. Organizers use this information to manage attendance, communicate event updates, and facilitate check-in. Organizers are required to handle your data in compliance with applicable law and our Organizer Terms.

5.2 With Service Providers

We share information with trusted third-party vendors who help operate our Platform, including:

•       Stripe for secure payment processing. Card data is handled entirely by Stripe and never stored on EventGrid servers.

•       Cloud hosting and infrastructure providers.

•       Email and push notification delivery services.

•       Analytics and performance monitoring providers.

•       Fraud detection and identity verification services.

These service providers are contractually obligated to use your information only as directed by us and to maintain appropriate security standards.

5.3 With Other Users

Certain profile information, such as your display name and profile photo, may be visible to other users and organizers on the Platform. Event organizers' public profiles, including their organization name, past events, and ratings, are visible to all users.

5.4 Business Transfers

If EventGrid is involved in a merger, acquisition, financing, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on the Platform prior to any such transfer.

5.5 Legal Requirements

We may disclose your information when required to do so by law, subpoena, court order, or government regulation, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

5.6 With Your Consent

We may share your information for other purposes with your explicit consent at the time of collection.

We retain your personal information for as long as your account is active or as needed to provide you with our services. Specifically:

•       Account data is retained for the duration of your account and for up to 3 years after account deletion for legal and business compliance purposes.

•       Transaction and ticket records are retained for a minimum of 7 years to comply with financial recordkeeping regulations.

•       Support communications are retained for 2 years after resolution.

•       Marketing preference records are retained until you withdraw consent or delete your account.

You may request deletion of your account and associated data at any time (see Section 8). We will honor deletion requests subject to applicable legal obligations.

We implement industry-standard technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

•       TLS/SSL encryption for all data transmitted between your device and our servers.

•       Encryption of sensitive data at rest, including payment and identity information.

•       Access controls limiting data access to authorized personnel on a need-to-know basis.

•       Regular security audits, vulnerability assessments, and penetration testing.

•       All payment transactions are processed through Stripe, which is PCI-DSS certified. EventGrid does not store card numbers, CVVs, or full payment credentials.

While we take reasonable precautions to protect your data, no method of transmission over the Internet is 100% secure. In the event of a data breach that affects your rights and freedoms, we will notify you in accordance with applicable law.

Depending on your location and applicable law, you may have the following rights regarding your personal information:

8.1 Access and Portability

You have the right to request a copy of the personal information we hold about you, in a structured, machine-readable format.

8.2 Correction

You can update most of your account information directly in your profile settings. If you need assistance correcting inaccurate data, contact us at privacy@theeventgrid.com.

8.3 Deletion

You may request deletion of your account and personal information at any time by visiting your account settings or contacting us. Please note that some data may be retained to fulfill legal obligations or resolve disputes.

8.4 Opt-Out of Marketing

You may unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link in any marketing communication or updating your notification preferences in account settings. Opting out of marketing does not affect transactional communications related to your purchases.

8.5 Location Data

You may revoke our access to your device's location at any time through your mobile device settings. Note that disabling location access may limit your ability to discover nearby events.

8.6 California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your CCPA rights, contact us at privacy@theeventgrid.com.

8.7 EEA/UK Residents (GDPR)

If you are located in the European Economic Area or United Kingdom, you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, and data portability. You also have the right to lodge a complaint with your local data protection authority. Our legal bases for processing include contract performance, legitimate interests, legal obligation, and consent.

We use the following categories of cookies and similar technologies on our Platform:

•       Essential Cookies: Required for the Platform to function. These include session management, security tokens, and authentication cookies. These cannot be disabled.

•       Preference Cookies: Remember your settings such as language selection, currency, and display preferences to personalize your experience.

•       Analytics Cookies: Collect information about how users interact with our Platform (e.g., pages visited, time spent, referral sources) to help us improve the user experience. Providers include Google Analytics.

•       Marketing Cookies: Used to deliver relevant event recommendations and advertisements. These cookies track your browsing activity across websites. You may opt out of interest-based advertising through your browser settings or via our cookie preference center.

You can manage your cookie preferences at any time via the Cookie Preferences panel accessible in the footer of our website. Note that disabling certain cookies may affect Platform functionality.

EventGrid operates globally, and your information may be transferred to, stored, and processed in countries other than your own, including countries whose data protection laws may differ from those in your jurisdiction.

Where required by law (e.g., GDPR), we ensure appropriate safeguards are in place for international transfers, such as Standard Contractual Clauses approved by the European Commission, or transfers to countries with an adequacy decision.

Our Platform may contain links to third-party websites, social media platforms, or integrated services (e.g., mapping services, social sharing tools). This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access through our Platform.

Event organizers who use our Platform to collect, store, or process attendee information act as independent data controllers for that information. Organizers are solely responsible for ensuring their data practices comply with applicable laws, including obtaining any necessary consents from attendees. EventGrid acts as a data processor on behalf of organizers only to the extent required to provide our ticketing and management services.

Organizers must not use attendee data collected through EventGrid for purposes unrelated to the event without obtaining attendee consent. EventGrid reserves the right to suspend or terminate organizer accounts that violate these requirements.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by:

•       Sending an email to the address associated with your account.

•       Posting a prominent notice on our Platform or mobile application.

•       Updating the "Last Updated" date at the top of this Policy.

Your continued use of the Platform after any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the updated Policy, you must stop using the Platform and may request deletion of your account.

If you have any questions, complaints, or requests related to this Privacy Policy or our data practices, please contact our Privacy Team:

 

Email: privacy@theeventgrid.com

Contact Form: https://www.theeventgrid.com/contact

 

We aim to respond to all privacy-related inquiries within 30 days of receipt.

 

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